See churn coming weeks before the renewal call
Accoil turns product usage into live risk signals, AI-generated explanations, and automated alerts that reach your team where they work.
Move from reactive firefighting to proactive retention with behavioural signals your team can trust.
Why it matters
Most B2B SaaS teams find out about churn too late. Usage drops are buried in analytics tools built for product teams, CRM health fields are stale, and AI support agents respond to at-risk accounts with the same tone they use for power users.
- We find out an account is at risk when the renewal conversation goes badly — by then it's too late
- Our CRM health scores are manual and months out of date. Nobody trusts them
- Our AI support bot has no idea the customer filing a ticket hasn't used the product in three weeks
Key capabilities
Live engagement scores replace stale health fields
Every account gets a 0-100 score, continuously updated, weighted by the behaviours that predict retention. No manual entry, no quarterly reviews.
AI explains what changed — not just that a score moved
When an account drops from 72 to 34, Accoil generates a plain-language summary: which users stopped, which features were abandoned, how quickly it happened. Your CSM reads this before a call. Your AI support agent uses the same context to triage appropriately.
Risk signals reach your team automatically
Score drops and segment transitions push to Slack and CRM each morning. Automations trigger re-engagement sequences, escalations, or CRM updates when risk conditions are met.
At-risk context flows to AI agents
A ticket from a score-23 account is a different situation than the same words from a score-95 power user. Accoil delivers structured engagement data to AI tools like Intercom Fin and Zendesk AI via API, so they escalate and respond with real awareness.
Integrations & actions
Accoil connects risk signals to the tools your team already uses — CRM, Slack, support platforms, and AI agents.
What this unlocks
Customer Success Managers
- Prioritise outreach using live risk segments
- Read the AI summary before a save call to know exactly what disengaged
- Replace manual CRM health fields with live engagement scores
Support Teams & AI Agents
- AI support agents triage tickets from at-risk accounts with appropriate urgency using live engagement context via API
- Live engagement context via API for Intercom Fin and Zendesk AI
- Route at-risk tickets to human agents when engagement is critically low
Revenue & Account Leaders
- See renewal risk weeks before the conversation, not during it
- Eliminate QBR surprises
- Track portfolio health across all accounts in real time
Leadership
- Real-time retention health across the customer base, not a quarterly report built on gut feel
- Replace quarterly gut-feel reports with live risk dashboards
- Identify systemic churn patterns across segments
Reduce Churn
Start with a free trial or book a demo to see how Accoil turns product usage into early churn warnings.
- Live engagement scores and risk segments
- AI summaries that explain what changed
- Risk context delivered to AI agents via API
Need help building your retention playbook?
Accoil Advisors helps B2B SaaS teams design behaviour-based retention workflows — from risk scoring to save plays.
Learn more about Accoil Advisors