Your CS team should know about risk before the customer does
Accoil turns product usage into engagement scores and risk signals — delivered to Slack and your CRM so your team acts on real behaviour, not gut feel.
The Problem
Your CS team discovers churn after the decision is already made. Health-score spreadsheets go stale in days. The signals that predict risk are buried in raw event data nobody has time to extract.
- — “We find out about churn after the customer has already decided to leave”
- — “Our health scores live in a spreadsheet that's outdated the moment someone saves it”
- — “We don't know which accounts to prioritise this week”
How Accoil Helps
Engagement Scores That Reflect Real Health
Every account gets a 0-100 score weighted by behaviours that represent genuine value — not login counts or pageviews. Scores update continuously and sync to your CRM.
Learn about Engagement Scores→Churn Risk Segments — Weeks of Warning
Accoil groups accounts into dynamic risk segments — healthy, cooling, cold, critical — based on live engagement. Accounts move between segments automatically as usage shifts, giving your team weeks of lead time.
Learn about Churn Prediction→Signals Feed — Monday Morning Clarity
Your CS team opens Slack to a digest of what changed: score drops, segment shifts, activation milestones. Daily signals arrive at 8am, urgent changes trigger instant alerts.
Learn about Signals Feed→AI Summaries — Context for Every Touchpoint
Before a QBR or save call, your team gets a plain-language summary of each account: what features they adopted, where usage dropped, how this week compares to last month. Summaries are privacy-aware and update continuously.
Learn about AI Summaries→What It Looks Like
Before Accoil
- CS team manually checks logins each morning to guess account health
- Health scores live in a spreadsheet updated quarterly
- Churn surfaces at renewal — too late to save
- Every account gets the same priority regardless of engagement
- Support tickets handled with no product usage context
After Accoil
- Monday morning Slack digest shows exactly which accounts need attention
- Engagement scores and risk segments update automatically in your CRM
- Weeks of warning before an account goes critical
- CSMs prep for calls with AI summaries of what changed and why
- AI summaries surface in support tools so agents see account health alongside every ticket
Key capabilities for CS
Engagement Scores (0-100)
One trusted health signal per account — replaces gut feel and login checks
Dynamic Risk Segments
Accounts move between healthy/cooling/cold/critical automatically
AI Summaries
Plain-language explanations of what changed and why, updated continuously
Signals Feed (Slack)
Morning digests + instant alerts for urgent changes
CRM Sync
Scores, segments, and summaries on every account in Salesforce and HubSpot
Get Started
- Works with Segment, PostHog, Amplitude, and more
- Scores and signals flowing within 48 hours
- Unlimited seats — your whole CS team gets access
Accoil Advisors
Want help configuring engagement scoring for your CS workflows? Our advisory team works directly with B2B SaaS companies.
Visit Accoil Advisors→