Features

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The Guide

What does Accoil mean?

Built for B2B SaaS

"There is just no other tool like it for customer health scores"

Smash Churn with Automated, Data-Driven Customer Health Scores

Say goodbye to spreadsheets. The only tool that automatically calculates account and user health scores using your product data so you can see churn coming and do something about it.

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Integrate customer health data with these tools (and more):

Build your own segments

Profile menu

Paid Account

Dashboard

Activation

Users

Configuration

User activation

Accounts

Events

Account activation

Views

Score

Permissions

Engagement profile

Search accounts, users...

Build customer health scores

Health score criteria

Identify and select key events

Slightly important

Very important

Add events

Losing customers sucks.
It’s even worse when it’s a surprise.

Do you know which customers are doing well and which ones are going to churn? Maybe you’re trying to figure out customer health by jumping between tools, feeling buried in data, and still not feeling confident you know what’s going on.

Or maybe you learn about a churned customer only after it happens.

Accoil is the only tool that tells you how healthy each account and user is. It’s the single source of truth for your customer’s engagement with your product.

Use customer health scores to proactively prevent churn

Customizable customer health scores (for accounts and users)

Define “healthy” by weighting important product events. Create custom profiles for each customer segment and business goal.

Customizable customer health scores (for accounts and users)

Define “healthy” by weighting important product events. Create custom profiles for each customer segment and business goal.

Customizable customer health scores (for accounts and users)

Define “healthy” by weighting important product events. Create custom profiles for each customer segment and business goal.

Proactive insights + Automated workflows

Accoil uncovers hidden customer opportunities and risks. Automate selected actions for proactive engagement, tailored to your needs.

Proactive insights + Automated workflows

Accoil uncovers hidden customer opportunities and risks. Automate selected actions for proactive engagement, tailored to your needs.

Proactive insights + Automated workflows

Accoil uncovers hidden customer opportunities and risks. Automate selected actions for proactive engagement, tailored to your needs.

Real-time product usage data

Track real-time customer usage. Measure key metrics. Get a total product engagement overview.

Real-time product usage data

Track real-time customer usage. Measure key metrics. Get a total product engagement overview.

Real-time product usage data

Track real-time customer usage. Measure key metrics. Get a total product engagement overview.

Simple setup and Seamless integrations

Get customer health scores by tomorrow—no complex setup. Connect Hubspot, Intercom, Slack.

Simple setup and Seamless integrations

Get customer health scores by tomorrow—no complex setup. Connect Hubspot, Intercom, Slack.

Simple setup and Seamless integrations

Get customer health scores by tomorrow—no complex setup. Connect Hubspot, Intercom, Slack.

Custom Scores for all of your workflows

Any team can create a profile to fight churn, close deals, find best-fit customers, drive adoption.

Custom Scores for all of your workflows

Any team can create a profile to fight churn, close deals, find best-fit customers, drive adoption.

Custom Scores for all of your workflows

Any team can create a profile to fight churn, close deals, find best-fit customers, drive adoption.

How B2B SaaS teams use Accoil to unlock value for their customers

Go from reacting to churn to proactively preventing it

When you can see which accounts need help, you can take action earlier instead of just reacting to bad news in your support queue.

Go from reacting to churn to proactively preventing it

When you can see which accounts need help, you can take action earlier instead of just reacting to bad news in your support queue.

Go from reacting to churn to proactively preventing it

When you can see which accounts need help, you can take action earlier instead of just reacting to bad news in your support queue.

Get those free accounts “over the hump”

Accoil helps you find customers who are on the cusp of converting from a free to a paid account so you can reach out and give them a nudge.

Get those free accounts “over the hump”

Accoil helps you find customers who are on the cusp of converting from a free to a paid account so you can reach out and give them a nudge.

Get those free accounts “over the hump”

Accoil helps you find customers who are on the cusp of converting from a free to a paid account so you can reach out and give them a nudge.

Find paid accounts that should upgrade, but haven’t yet

Use customer health and engagement scores to build real-time outreach lists to accounts and their most engaged users. Give them a nudge to upgrade.

Find paid accounts that should upgrade, but haven’t yet

Use customer health and engagement scores to build real-time outreach lists to accounts and their most engaged users. Give them a nudge to upgrade.

Find paid accounts that should upgrade, but haven’t yet

Use customer health and engagement scores to build real-time outreach lists to accounts and their most engaged users. Give them a nudge to upgrade.

“You are never going to go into another tool to see how a customer is doing. There's just no other tool for it."

Accoil users say there’s “no more guesswork and scaling is so much easier.”

Get customer health scores that make it crystal clear which accounts are healthy and which ones aren’t. Find out for yourself why customers call this a “must-have for any SaaS business.”

FAQs

How do I install and set up the integration?

Just head over to the Accoil listing on the Intercom App Store, click “Install,” and follow the steps. You can also connect Intercom from your Accoil account. In Accoil, Navigate to the Connections page and click the Intercom box. Click Connect and you’ll be guided through the setup.

What type of customer data does Accoil sync with Intercom?

Accoil keeps an eye on the important stuff—customer activity levels, usage trends, and engagement signals that tell you how happy (or not) your users are. You define which data to sync with Intercom. Accoil sends your chosen intel straight to Intercom so you can reach out with timely, relevant messages.

How does this integration help reduce churn?

It’s all about spotting the warning signs early. Accoil delivers real-time insights, and Intercom helps you act on them—so you can step in before a small frustration turns into a canceled subscription.

Can I customize which signals or events trigger messages in Intercom?

You bet. You can tweak the thresholds and triggers to match your strategy—so your team only gets alerts when they matter. No noise, just actionable insights that help you engage customers the right way, at the right time.

Is this integration suitable for teams of all sizes?

Absolutely. Whether you're a lean startup or an enterprise powerhouse, this integration scales with you. The goal? To give every team—big or small—better insights and smarter messaging to stop churn and build better onboarding experiences.

Is there a trial or demo available to see the integration in action?

There sure is! Intercom customers get a 60-day free trial of Accoil. If you want a personal demo, you can schedule one using the link just above. Or you can even request personal access to the live (and free) demo account that let’s you use Accoil with dummy data. Click here to email us your request.