Integration with Service Desks

Customer support is most effective when it’s informed by each customer’s actual experience. Accoil’s integration with service desks like Intercom gives your support team essential insights, so they can offer targeted help from the start.

Purpose: Proactive, Personalized Support

Accoil’s data syncs with your service desk to provide key details about user engagement and product usage. This context helps support agents prioritize inquiries and tailor responses based on each customer’s recent activity.

Examples: Addressing the Right Issues, Right Away

For example, if a regular user’s activity drops or a newly onboarded customer struggles with a feature, support can identify these signals and reach out proactively. Accoil’s integration lets teams see which accounts may need special attention, whether it’s a troubleshooting session or a quick check-in.

Best Uses: Prioritizing What Matters Most

By tagging accounts based on engagement scores, your support team can focus on at-risk customers, while also ensuring engaged users continue to feel valued. Accoil’s data provides a quick overview of each customer’s health, making it easier to offer timely, relevant support.

With Accoil data in your service desk, support becomes more informed and proactive, giving your team the context they need to respond effectively.