Integration with Service Desks

Customer support is most effective when it’s powered by real insights into each customer’s experience. With Accoil’s integration into service desks like Intercom, your support team gains the context they need to deliver tailored, proactive help from the very first interaction.

Purpose: Proactive, Personalized Support

Accoil syncs critical customer health data—like engagement scores and product usage—directly into your service desk. This ensures your team can prioritize inquiries and respond with context, making every interaction more meaningful.

Examples: Getting Ahead of Customer Needs

• A loyal user’s engagement drops. Ping! Your team reaches out to check in before it’s too late.

• A new customer struggles with a key feature. Ding! Support identifies the issue and offers timely guidance.

These insights empower support teams to address problems before they escalate and make every customer feel valued.

Best Practices: Focus Where It Matters

Tag accounts by health scores to ensure your team focuses on at-risk customers without neglecting highly engaged users. Accoil provides a clear, real-time snapshot of customer health, helping your team prioritize and personalize their efforts.

With Accoil’s data integrated into your service desk, support becomes smarter, faster, and more proactive. Your team gains the clarity they need to deliver the kind of help that keeps customers happy and healthy.